Biomass boiler servicing benefits with Treco
Having installed hundreds of projects over the past 15 years, Treco understands the importance of servicing and maintaining biomass boiler systems.
With a wide range of installation types in our portfolio including country estates, schools, nursing homes, hospitals, leisure centres, council offices, manufacturing plants and various others, we fully understand the need to provide a bespoke service and maintenance package that is tailored to your specific needs.
We are the importers and distributors for two of the main biomass boiler manufacturers; Guntamatic and Froling. We also deal directly with a number of the other manufactures or have close ties with their distributors, so we are able to source genuine parts for all the main manufacturers as well as provide manufacturer-approved servicing and training.
Local biomass boiler servicing
Whilst based in the Southwest, we have installed biomass boilers from the ends of Cornwall to the Shetlands, so we are truly a nationwide company. One of our key values is being able to provide support to all of our customers, so we do ensure that we have engineers available that are able to provide servicing and support across the UK.
MCS040 - HETAS approved biomass maintenance scheme
Recent changes in RHI legislation means people /companies with boilers registered on the non-domestic RHI must have their boilers serviced at least annually to MCS040 standards. In order to demonstrate that a boiler has been serviced to MCS040 standards, the company undertaking it must be registered and approved by HETAS for biomass maintenance. Evidence of servicing must be kept by the RHI account holder and this can be requested by Ofgem. A document is also required from HETAS that certifies the boiler was serviced to the required standard. This certificate is something the servicing company provides after registering the service on HETAS' online database. To avoid having your RHI payments suspended, make sure any future servicing is undertaken by a HETAS approved company such as Treco.
What does a biomass boiler service involve?
Each service can vary slightly depending on the boiler, the ancillary items and the client. A breakdown of typical work that can be included is provided in the following table. A series of pictures taken before and after a service are also given below.
How often should a biomass boiler be serviced?
Most biomass systems will need to be serviced just once a year. This ensures you meet the manufacturers requirements and keeps your warranty valid. Systems that are used for process heat will have much higher run hours than those just used for space heating, so these systems will required two or even three services a year.
It is also an ongoing obligation of the RHI that the biomass boiler is serviced as per the manufacturers requirements. Ofgem do undertake site audits, and one of the things they always request is evidence that the biomass boiler has been serviced.
How long does it take to service a biomass boiler?
This varies depending on the biomass boiler size. Typically smaller domestic systems will require half a day. Most boilers from around 50 to 250kW in size will need a whole day. Biomass boilers that are 500kW to 1MW in size will typically require 2 days.
Key benefits of servicing your biomass boiler
- Annual servicing is mandatory to comply with RHI regulations. At every site audit Ofgem will request to see your servicing records
- Maximise RHI returns
- Maximise system efficiency to reduce fuel consumption and costs
- Comply with manufacturer’s warranty terms
- Extended boiler and part life – protects your investment and reduces one-off spare parts costs
- Increased reliability which ensures any downtime of the boiler is kept to a minimum
- Is a requirement to comply with your insurance policy
Comply with RHI and Warranty
Reduce Breakdowns and Save Money on Parts
Increase Efficiency and Reduce Fuel Costs
Types of services available
Pay as you go service
Servicing, maintenance and breakdown visits are available on a pay as you go (PAYG) basis. This applies to customers outside of their parts and/or labour warranty, or works not covered by the warranty.
As a PAYG customer, access to breakdown engineers and technical support is available weekdays from 09:00 to 17:00. Should there be an issue outside of these hours, customers have the option of dropping an email to our dedicated customer service team who will address it as soon as they're back in the office at 9am.
Whether you are an existing customer or a completely new client, Treco can offer bespoke contracts tailored to your individual requirements. Customers signed up to a service and maintenance contract have access to the following benefits:
- Priority telephone support with trained engineers to assist you with items such as boiler fault diagnosis and fuel specifications*
- Priority servicing, maintenance and call out visits
- No more worrying about when your boiler is due for a service. We schedule all of your boilers routine maintenance and contact you to check that the date is convenient.
- Remote monitoring**
*During office hours
Who can service my biomass boiler?
Put very simply, Treco can. We have been supplying, installing, servicing and maintaining biomass boilers for almost 15 years, and during this time we have built up a pool of knowledge on a range of biomass boilers. It does not matter what system you have, we can service and maintain it, so contact us today to see how we can help you keep your biomass system operational and running efficiently. The following is a selection of biomass boiler manufacturers we can service and maintain.