Biomass Boiler Servicing

Treco offer nationwide biomass boiler servicing for all makes and models. Biomass boiler services are an important factor in maintaining your biomass boiler’s performance, reliability and longevity. In addition, it not only complies with the RHI regulations, but it also maximises your system's efficiency to reduce fuel consumption and overall running costs.

Biomass boiler servicing benefits with Treco

Having installed hundreds of projects over the past 15 years, Treco understands the importance of servicing and maintaining biomass boiler systems.

With a wide range of installation types in our portfolio including country estates, schools, nursing homes, hospitals, leisure centres, council offices, manufacturing plants and various others, we fully understand the need to provide a bespoke service and maintenance package that is tailored to your specific needs.

We are the importers and distributors for two of the main biomass boiler manufacturers; Guntamatic and Froling. We also deal directly with a number of the other manufactures or have close ties with their distributors, so we are able to source genuine parts for all the main manufacturers as well as provide manufacturer-approved servicing and training.

Local biomass boiler servicing

Whilst based in the Southwest, we have installed biomass boilers from the ends of Cornwall to the Shetlands, so we are truly a nationwide company. One of our key values is being able to provide support to all of our customers, so we do ensure that we have engineers available that are able to provide servicing and support across the UK.

What does a biomass boiler service involve?

Each service can vary slightly depending on the boiler, the ancillary items and the client. A breakdown of what is typically undertaken is provided in the following table. A series of pictures taken before and after a service are also given below.

table showing what is included in a biomass service

How often should a biomass boiler be serviced?

Most biomass systems will need to be serviced just once a year. This ensures you meet the manufacturers requirements and keeps your warranty valid. Systems that are used for process heat will have much higher run hours than those just used for space heating, so these systems will required two or even three services a year.

It is also an ongoing obligation of the RHI that the biomass boiler is serviced as per the manufacturers requirements. Ofgem do undertake site audits, and one of the things they always request is evidence that the biomass boiler has been serviced.

How long does it take to service a biomass boiler?

This varies depending on the biomass boiler size. Typically smaller domestic systems will require half a day. Most boilers from around 50 to 250kW in size will need a whole day. Biomass boilers that are 500kW to 1MW in size will typically require 2 days.

Key benefits of servicing your biomass boiler

  • Annual servicing is mandatory to comply with RHI regulations. At every site audit Ofgem will request to see your servicing records
  • Maximise RHI returns
  • Maximise system efficiency to reduce fuel consumption and costs
  • Comply with manufacturer’s warranty terms
  • Extended boiler and part life – protects your investment and reduces one-off spare parts costs
  • Increased reliability which ensures any downtime of the boiler is kept to a minimum
  • Is a requirement to comply with your insurance policy

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Comply with RHI and Warranty

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Reduce Breakdowns and Save Money on Parts

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Increase Efficiency and Reduce Fuel Costs

Types of services available

Pay as you go service

Servicing, maintenance and breakdown visits are available on a pay as you go (PAYG) basis. This applies to customers outside of their parts and/or labour warranty, or works not covered by the warranty.

As a PAYG customer, access to breakdown engineers and technical support is available weekdays from 09:00 to 17:00. Should there be an issue outside of these hours, customers have the option of dropping an email to our dedicated customer service team who will address it as soon as they're back in the office at 9am.

Service contracts

Whether you are an existing customer or a completely new client, Treco can offer bespoke contracts tailored to your individual requirements. Customers signed up to a service and maintenance contract have access to the following benefits:

  • Priority telephone support with trained engineers to assist you with items such as boiler fault diagnosis and fuel specifications*
  • Priority servicing, maintenance and call out visits
  • No more worrying about when your boiler is due for a service. We schedule all of your boilers routine maintenance and contact you to check that the date is convenient.
  • Remote monitoring**

*During office hours

**Where installed

RHI support

Treco have supported hundreds of customers with their RHI applications to ensure a compliant submission. Our extensive knowledge of the information and level of detail required by OFGEM means that we can ensure the application is submitted in a timely and well prepared manner. As part of Treco's offerings, we can provide you with a full RHI support package that includes the following:

  • Telephone and email support from our RHI Coordinator
  • Support in collating the information for the application
  • RHI schematics
  • Support with the technical submission regarding the boiler, heat meters etc.
  • Advice on meter readings and annual declarations of compliance
  • Advice on your ongoing obligations to ensure compliance
  • Assistance with any amendments to the scheme

If you require support with an RHI application then do get in touch.

Do you have a service question?

Our customer support team are on hand to help

01884 250 790

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